Terms of service

About these terms

These terms govern your use of this website and, together with a signed engagement agreement, the consulting services provided by Elevate Consulting Solutions Ltd. By using the website or engaging us you agree to them. Where a signed engagement agreement conflicts with these terms, the engagement agreement prevails.

Use of the website

The website and its content are provided for general information. You may view, download and print content for your own business use, provided you keep all copyright notices. You may not reproduce, republish or commercially exploit any content without our written permission. You must not use the website in any way that is unlawful or that could damage or impair it.

Information, not advice

Articles, guides and other content on this website are general commentary and do not constitute professional advice for your circumstances. Do not act on them without seeking appropriate advice. Advice we provide within an engagement is given under the terms of that engagement, not this website.

Engagements

• Scope. Every engagement is defined by a written proposal setting out deliverables, timeline, fees and client responsibilities. Work outside the written scope is agreed separately in writing.
• Fees. Fees are fixed for the agreed scope and are exclusive of VAT and reasonable pre-agreed expenses. Invoices are payable within 14 days unless otherwise agreed. Diagnostics are typically invoiced in full at the start; larger engagements are staged.
• Client responsibilities. Timely access to people, information and systems reasonably required to deliver the engagement. Delays caused by unavailability may extend the timeline.
• Cancellation. Either party may terminate an engagement on 14 days' written notice. Work completed to the date of termination is invoiced pro rata. See our refund & cancellation policy for requests and prepayment reconciliation.

Confidentiality

We treat all non-public information about your business as confidential and use it only for the engagement. This obligation continues after the engagement ends. We ask that you treat our methods, templates and proposals as confidential in the same way.

Intellectual property

Deliverables produced specifically for you become yours on payment in full. Our pre-existing methods, frameworks and templates remain ours, and you receive a perpetual licence to use them within your business as part of the deliverables.

Liability

Our total liability under any engagement is limited to the fees paid for that engagement, and we are not liable for indirect or consequential loss, including loss of profit. Nothing in these terms limits liability for death, personal injury, fraud or anything else that cannot be limited by law. Recommendations are made in good faith based on the information available; decisions to act on them remain yours.

Independence

We do not accept commission, referral fees or reseller margin from any technology or service provider. If a potential conflict of interest arises during an engagement we will disclose it in writing.

Governing law and contact

These terms are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction. Questions about these terms should be sent to:

Elevate Consulting Solutions Ltd
213 Bennetts End Road
Hemel Hempstead
England
HP3 8DZ
Email: info@elevate-cs.co.uk